Welcome to the VFI Marketplace

1. General Refund Policy
1.1. Eligibility for Refunds
Buyers may be eligible for a refund if the product received is significantly different from its description, damaged, or not delivered.
Refund requests must be submitted within 21 days of the delivery date.
1.2. Non-Refundable Items
Certain items are not eligible for refunds due to their nature (e.g., perishable goods, personalized items, digital downloads).
Items marked as “final sale” or “non-returnable” in the product listing are also excluded from refunds.
1.3. Conditions for Refund
Products must be returned in their original condition, unused, and with all original packaging and tags intact.
Proof of purchase (e.g., receipt or order confirmation) is required to process a refund.

2. Refund Request Process
2.1. Initiating a Refund
To request a refund, please contact the seller directly through the marketplace messaging system.
Provide a detailed explanation of the issue and include any supporting evidence (e.g., photos of the damaged product).
2.2. Seller Response Time
Sellers are required to respond to refund requests within 1 business days.
If the seller does not respond or disputes the refund request, buyers may escalate the issue to marketplace support.
2.3. Escalation to Marketplace Support
If a resolution cannot be reached with the seller, buyers can contact marketplace support for further assistance.
Marketplace support will review the case and may mediate between the buyer and seller to reach a fair resolution.

3. Return Shipping
3.1. Responsibility for Return Shipping
If the refund is due to an error on the seller’s part (e.g., incorrect or defective item), the seller is responsible for return shipping costs.
If the buyer simply changes their mind, the buyer may be responsible for return shipping costs.
3.2. Return Shipping Instructions
Follow the return instructions provided by the seller or marketplace support.
Use a trackable shipping method and provide the tracking number to the seller.

4. Refund Processing
4.1. Refund Approval
Once the returned item is received and inspected, the seller will notify the buyer of the approval or rejection of the refund.
If approved, the refund will be processed and applied to the original method of payment within [X] days.
4.2. Partial Refunds
In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or missing parts not due to the seller’s error).
4.3. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at [support email/phone number].

5. Seller Obligations
5.1. Accuracy of Listings
Sellers must ensure that their product listings accurately describe the items being sold.
Sellers are encouraged to provide clear images and detailed descriptions to avoid misunderstandings.
5.2. Communication with Buyers
Sellers should communicate promptly and professionally with buyers regarding any issues or refund requests.
Failure to comply with the refund policy may result in penalties or account suspension.